Q: How are the scale models made?
A: All vehicles are made of resin. Most companys use casting resin to make their models, but this results in a lower detailling grade then possible with Resin. This is why we print our models with a special technique to get them precise to the design up to 0.02mm. After this they are cured in UV-light to ensure optimal strength.
Q: In what colors can i order the scale models?
A: In a transparant color only. We sell some models painted on our German website, but we focus on our selection of unpainted models most.
Q: I would like to have the models in 1:144, 1:148, 1:150, or another scale close to 1:160.
No problem! Send us an email with the vehicles you would like to have rescaled and we can make it happen. Scales like 1:100, 1:87 and 1:72 we do not make.
Q: What about the environment? Do you think about that?
A: Yes. Nowadays everyone has to do their bit, so we do that as well. Our equipment and consumables are carefully selected for natural degradability. Poorly degradable materials are also disposed of properly. Resin-printed models are not going to be more enviromental friendly then ours!
Q: What is the best way to paint the models?
A: Take a look on our How-To's page. One of our customers, Derk, has written very clear guides on how you can easily paint the models, even without prior experience. Of course you can also paint the models with an airbrush!
The models are degreased best with an alcohol solution like isopropanol or medical alcohol for wounds. If any stubs remain of the supports that are used for printing, those are easily removed with any modelling vile.
Q: I have bent the barrel slightly. Can i get these straight again?
A: Yes. Heat up the barrel under the warm water tap. After it is heated up you can hold the barrel straight. Wheille you are holding it straight, quickly cool it in cold water under the tap or in a glass. The barrel will then hold the position it was in when cooled. Still not straight? Run the whole process again, because it is a repeatable process. Be very carefull when the model is warm as it becomes very brittle when heated.
Q: Are there other things i should pay attention to?
A: It is important, as with any model, to not keep the model in the sun for too long. Especially unpainted models are very sensitive to sunlight, because they might overcure. In light cases they might turn slightly brown, but in extreme cases they might turn very brown and crack over time. This might even happen weeks after being over exposed to UV-light, it does not have to happen immediatly. So watch out for the sun!
Q: What are the payment methods?
A: Currently we accept IDeal, Bancontact, Mastercard and PayPal. You can also send us the money via bank transfer. You can select all of the options during the ordering process.
Q: I live outside the European Union. Can i purchase your goods with the tax deducted?
A: Yes! To all countries outside of the European Union all VAT is removed from the order. This may be charged by your customs agency, depending on the laws in your country.
Q: What are the shipping costs?
A: Shipping to The Netherlands is €5,95. You will receive a track and trace code by email.
In other cases shipping costs will vary. You can watch the actual shipping cost in the shopping cart. We ship to the entire EU, Australia, America, Canada, Russia and Switzerland. If we don't ship to your country yet, send us a message and it will be arranged! Shipping is free to all countries for orders above €200.
Please note that we cannot ship Microscale products, or any fluids available in our webshop to countries outside of the European Union.
Q: Whats the delivery time?
A: In The Netherlands we strive to get you your models within 7 days. Outside of The Netherlands it might take up to 14 days because shipping takes longer. When going through customs for shipments outside of the EU the shipment time depends on the speed of customs.
Q: Something in the order proces is too difficult. I can't get it done.
A: That can happen. Just send us a message through the contact form and we will help you out!
Q: How can i stay up to date with the new products and promotions going on in the webshop?
A: The best way to stay up to date is through Facebook! You can find it by clicking on this link: https://www.facebook.com/PanzerShopNL . The Facebook posts are written in both German, English and Dutch. Also, you can subscribe to our newsletter, which is available in Dutch, German and English
Q: I have another question, but it isnt on this list!
A: Send us a message through the contact form and we will answer your email within 24 hours!